Insight Global is seeking a Remote Bilingual Outbound Customer Service Representative/ Member Experience Coordinator for one of our top telehealth and nutrition clients based out of San Francisco. The Member Experience Coordinator will be supporting the clients Registered Dietitians by reaching out to members after their initial appointment to assist them in scheduling follow-up visits. This role will be critical in helping members understand the value of the 12-week programs offered, and in turn, contribute to the continued growth of their company. Daily you will be responsible for conducting check-ins with members after their initial visit to ensure they had a positive experience, as well as effectively communicating the benefits of the 12-week programs to members. You will then help with scheduling follow-up visits with their Registered Dietitian, ensuring that our members are receiving the support they need to succeed. Lastly, addressing any questions or concerns that members may have about tele-nutrition, and escalating any issues to the Support Team lead as needed. This rep will be cross-trained so they may use an automatic dialer for new campaigns at times but primary focus will be on the outbound dial pad making follow-up calls! The candidate will sit remote but must be comfortable working 8:30AM-5PM PST Monday-Friday!
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
All candidates must have reliable personal computer or laptop running Windows 11 OR the MacOS 12.7.4 or higher
Bilingual in English and Spanish
Minimum of 6 months of experience working remotely in an outbound customer service, outbound sales, or high-volume outbound scheduling role
Experience in a high-volume outbound calling role with the ability to make 100+ calls a day without getting burned out
Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse
backgrounds
Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities
Ability to work independently and efficiently from home
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.