Remote- Bilingual Operations Support Specialist

Post Date

Jun 12, 2024

Location

San Francisco,
California

ZIP/Postal Code

94133
US
Sep 13, 2024 Insight Global

Job Type

Contract-to-perm

Category

Customer Service

Req #

DGO-711130

Pay Rate

$16 - $24 (hourly estimate)

Job Description

Insight Global is seeking a Remote Bilingual Operations Support Specialist for a telehealth and nutrition client based out of San Francisco. The goal of this client is to help people transform their lives by making meaningful changes to their eating habits and lifestyle. This person will be joining their inbound support team but will mainly responsible for the day to day operations of the food delivery division.



The main responsibilities include:



· Respond promptly to incoming calls and emails from members regarding their food delivery status, Referral Status, Referral issues, Scheduling appointment, Food partner support, and address basic program inquiries.

· Provide empathetic and efficient assistance to ensure a seamless customer experience.

· Collaborate closely with the customer support manager Food operations coordinator and client development team to identify areas for improvement in workflows and processes.

· Offer valuable insights and suggestions to enhance the overall customer support experience.

· Maintain accurate records of customer interactions and resolutions to facilitate future reference and analysis.

· Act as a liaison between customers and internal teams to ensure effective communication and resolution of issues.

· Stay updated on company policies, procedures, and product offerings to provide accurate information to customers.

Continuously strive to optimize operational efficiency and enhance customer satisfaction through proactive problem-solving and innovation.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

5+ years of experience in Customer Support and Inbound Operations



Bilingual in English and Spanish



Experience in a high-volume inbound support environment with the ability to be on the phone all day



Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds



Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities



Ability to work independently but efficiently from home with the willingness to adapt- this is a start-up environment and things are constantly changing!

Nice to Have Skills & Experience

Prior experience in IT Support



Prior experience with AWS ConnectPath

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.