Responsibilities:
Night support for installing, configuring, and testing point-of-sale systems, server equipment, cables, and security cameras across multiple stores.
Reporting nightly installs.
Adherence to company protocols.
Efficient work to meet deadlines and ensure customer satisfaction.
Troubleshooting technical issues during installation.
Collaboration with the Project Team to rectify install issues and improve documented procedures.
Updating and providing feedback on existing documentation and Current Best Practices.
Ownership of open issues and tracking towards rectification.
Supervision of fellow installers to complete work timely.
Ability to lift, carry equipment, and travel to stores.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
Proficiency in managing hypervisors and operating systems: Windows 10/11, Ubuntu Linux.
Ability to read/write basic PowerShell/Bash scripts.
Exceptional customer service skills with a focus on comprehension and walking someone through repairs over the phone.
Experience with DELL servers and iDrac
Experience in Active Directory (Azure AD, On-Prem, Group Policy).
Expertise in TCP/IP, DNS, DHCP
Experience and knowledge in troubleshooting LAN, WAN, DSL, and T1 circuits, and low voltage cabling
Experience troubleshooting and supporting OPOS applications.
Support of POS software including Oracle xStore.
Prior experience in installing and configuring tech equipment, including Point of Sale systems, server racks, network switches, and Endpoint management and software deployment tools (like System Center Configuration Manager and Workspace One)
Excellent problem-solving and troubleshooting skills.
Physical fitness to perform job requirements, including traveling, lifting, bending, and reaching.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.