Our client is growing and is looking to hire a Helpdesk Eng 1 to join their team! As a Helpdesk Engineer I you will be responsible for ensuring the effective use of systems/services like Jira, Google Workspaces, MacOS, Windows, JAMF, Office 365, Slack, and Zoom. This is an exciting opportunity as you will play a key role in ensuring that all technical issues are resolved efficiently and that the clients high standards of customer service are maintained consistently. The ideal candidate will have strong experience supporting Mac and Windows and possess excellent communication skills.
This is a part-time position requiring 15 hours per week, with 2 days per week in the London office.
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1+ years of overall experience or Bachelors or Associates degree in Computer Science, Technology, IT, or a related field
Experience with supporting Mac and Windows end points - (troubleshooting)
Experience with an IT Ticketing platform
Experience with SAAS administration - Okta, Google Suite, JAMF, Intune, Microsoft, Zoom, Slack
Experience working with cross functional departments such as workplace, HR, operations, etc
Experience at a tech company
Strong communication skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.