ABOUT THE ROLE
This role is ideal for engineers, or former engineers, with a knack for translating complex technical information into clear, concise, and engaging documentation and content tailored for both our existing enterprise customers and developer audiences. As a part of our team, you will play a critical role in creating high-quality content that resonates with a technical engineering audience from Engineer to CTO and enable our customers and prospects to be successful with poolside.
YOUR MISSION
- Develop, write, and edit compelling technical contentfrom poolside installations guides to great prompting how tos
- Act as customer zero, ensuring our content meets the readers needs and enhances their understanding of poolside
- Keep up-to-date with our products, and our competitors to ensure the creation of relevant and effective content
- Review and refine content and code examples for clarity and accuracy
- Own our technical documentation platform to ensure that writers and readers get the most out of it
RESPONSIBILITIES
- Develop, write, and maintain technical documentation
- Collaborate with both engineering and customer-facing teams to gather information and understand documentation requirements
- Own and evolve the structure, content and poolsides documentation, in order to ensure consistency, clarity, and quality across all shared materials
- Write and maintain clear, concise, and technically accurate documentation for existing customersboth ICs and decision makersas well as prospects
- Translate raw technical specs into intuitive user-facing content
- Collect feedback from users to continually refine content and improve the developer experience
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
-2-5 years of experience in technical writing, preferably in developer tools, APIs, or AI
-Exceptional written communication skills, with a focus on clarity, structure, and tone
-Ability to dive deep into technical domains like LLMs, distributed systems, or programming language design
-Experience collaborating with both engineering and gtm teams
-English at a native level
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.