Job Description
UCSF is seeking a Desktop Support Analyst to provide onsite technical support for clinical and administrative end users in a healthcare environment. This individual will be responsible for troubleshooting desktop hardware and software issues, supporting Windows and Mac devices, managing ServiceNow incidents, and ensuring a high level of customer service while working in patient care and treatment areas.
The ideal candidate has strong desktop support experience, is comfortable interacting with clinicians and healthcare staff, and can effectively resolve technical issues in a fast-paced environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2+ years of desktop support, field support, or IT support experience.
Experience supporting both Windows and macOS environments.
Hands-on ServiceNow experience, including ticket triage and incident management.
Experience troubleshooting desktop hardware and software issues.
Experience supporting printers, peripherals, and mobile devices.
Understanding of networking fundamentals, including connectivity troubleshooting.
Strong customer service and communication skills.
Ability to work independently in a highly visible onsite support role.
Comfortable working in hospital, clinical, or patient care environments.
Nice to Have Skills & Experience
Previous UCSF experience strongly preferred.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.