Manage and grow relationships with a portfolio of large, strategic customers.
Own customer retention and revenue growth, including contract renewals and amendments.
Identify and close opportunities for increased product adoption, expansions, upsells, and cross-sells within existing accounts.
Champion and advocate for the customer internally, ensuring their voice is heard across the organization.
Build trusted relationships with key stakeholders to understand strategic goals, drive adoption, manage renewals, and uncover new revenue opportunities.
Communicate customer objectives, desired outcomes, and product feedback clearly to internal leadership and relevant teams.
Maintain disciplined, proactive customer engagement, including establishing a regular cadence of meetings, business reviews, and value-driven discussions.
Develop and execute territory and account plans to prioritize efforts and maximize growth across your book of business.
Leverage deep knowledge of customer industries, business processes, and product capabilities to increase adoption and utilization of company solutions.
Demonstrate product features and advanced use cases to help customers achieve specific business outcomes and maximize product value.
Track and manage customer relationship health, proactively resolving issues and escalating when necessary.
Partner closely with cross-functional teams, including Technical Account Management, Sales, Marketing, Finance, Business Operations, and Partnerships, to deliver seamless customer experiences.
Identify and execute high-value customer advocacy opportunities, such as participation in product betas, case studies, internal sales references, and co-marketing initiatives.
Prepare and deliver impactful presentations and proposals that clearly articulate how solutions align with clients goals and drive business value.
Lead cross-functional projects and contribute as a subject matter expert in specific market or industry areas.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
2 5 years of experience in managing customer relationships and driving revenue growth.
Familiarity with Shopify.
Ability to communicate effectively with engineers, salespeople, and CTOs.
Experience with SaaS/software solutions.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.