Job Description
An employer is seeking a Customer Fulfillment & Logistics Specialist to support customer onboarding, scientific order fulfillment, inventory management, and domestic/international shipping operations. This individual will serve as a critical link between Business Development, R&D, Operations, and customers, ensuring contractual requirements are translated into accurate fulfillment plans and delivered successfully.
This role is ideal for someone with a scientific background who has transitioned into operations, logistics, customer fulfillment, or supply chain within a biotech environment.
Key Responsibilities
• Manage customer onboarding and fulfillment activities following execution of commercial agreements.
• Review customer contracts and translate study requirements into internal onboarding and fulfillment documentation.
• Partner with Business Development and R&D teams to determine required materials, quantities, and product specifications.
• Coordinate domestic and international shipments through third-party logistics providers and courier services.
• Ensure biological materials are packaged, documented, and shipped according to applicable regulations and customer requirements.
• Track shipments and proactively communicate updates to customers and internal stakeholders.
• Manage fulfillment inventory and ensure adequate stock of products, packaging materials, branded materials, and shipping supplies.
• Partner with Operations to maintain inventory accuracy and support forecasting efforts.
• Resolve shipping, inventory, and fulfillment issues to ensure successful customer delivery and project closeout.
• Maintain detailed records and documentation throughout the fulfillment lifecycle.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Bachelor's degree in Molecular Biology, Cell Biology, Biotechnology, Biochemistry, or related scientific discipline.
• 3+ years of experience in biotech operations, customer fulfillment, logistics, supply chain, laboratory operations, or related functions.
• Ability to understand scientific products, biological materials, and study requirements.
• Experience coordinating shipments of biological, regulated, or temperature-sensitive materials.
• Strong attention to detail and ability to interpret customer agreements and translate requirements into operational actions.
• Experience working cross-functionally with scientific, operations, and commercial teams.
• Excellent organizational, communication, and project management skills.
Nice to Have Skills & Experience
• Experience working in a biotech, gene therapy, cell therapy, CDMO, or life sciences organization.
• Background as a Research Associate, Scientific Research Associate (SRA), Lab Operations Coordinator, or similar scientific role that evolved into operations.
• Familiarity with inventory management, fulfillment systems, and shipping platforms such as World Courier.
• Knowledge of domestic and international biological material shipping requirements.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.