Content Moderation Contractor

Insight Global is seeking a Trust & Safety Content Moderation Contractor to support a leading fitness technology platform company and their Trust & Safety Operations team. The Trust and Safety Contractors (Content Moderation) are part of the Trust and Safety Ops Team, which sits within the Product Management organization. This role supports the day-to-day execution of content moderation by reviewing user-generated content and enforcing policies. You will work alongside the Trust and Safety leadership team and follow established workflows to help keep the global community safe and authentic.

DAY-TO-DAY:

Review and moderate user‑generated content in line with Community Standards and internal policies
Process moderation queues while meeting quality and throughput expectations
Apply enforcement actions (warnings, content removals, account restrictions) consistently
Escalate edge cases, ambiguous content, or crisis situations to appropriate partners
Document decisions clearly and accurately within internal tools
Identify patterns or emerging trends and surface insights to Trust & Safety leadership
Flag platform issues or bugs encountered during reviews

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

2+ years of experience in Content Moderation, Trust & Safety, or Online Safety operations
Comfortable reviewing graphic, objectionable, or sensitive user‑generated content
Strong attention to detail and ability to apply policies accurately and consistently at volume
Ability to follow established workflows, decision trees, and internal guidelines
Sound judgment in ambiguous cases and ability to escalate appropriately
Clear, concise written communication for documentation and case notes
Able to work independently while maintaining productivity and quality targets
High level of professionalism and confidentiality when handling investigations

Fluency in an additional language
Experience working with Community Standards or Acceptable Use Policies
Prior experience surfacing trends or insights from moderation queues
Experience collaborating with Product, Legal, or Policy teams

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.