Bilingual Inbound Customer Support Representative (Remote)

Post Date

Jun 07, 2024

Location

San Francisco,
California

ZIP/Postal Code

94133
US
Sep 13, 2024 Insight Global

Job Type

Contract,Perm Possible

Category

Customer Service

Req #

DGO-710371

Pay Rate

$15 - $23 (hourly estimate)

Job Description

Insight Global is seeking a Remote Customer Support Representative for a telehealth and nutrition client based out of San Francisco. The goal of this client is to help people transform their lives by making meaningful changes to their eating habits and lifestyle. As a member of their support team, you will play a crucial role in this mission. You will be at the front lines, working directly with members who call in to help them schedule appointments, answer their questions, and create an unforgettable experience that empowers them to take control of their health. Every conversation you have will be a chance to make a real difference in someone's life, and to inspire them to embrace the transformative power of food as medicine. You are the first point of contact that most people will have, so your ability to connect with people is crucial.



The shift will be Tuesday- Saturday from 8AM-5PM!



The main responsibilities include:

· Answer inbound calls from members and address any questions they have

· Reschedule and schedule appointments for members when requested on the call

· "Upsell" by scheduling packages of visits while members are on the phone

· Accept calls from Registered Dietitians at the end of their appointments to assist the member they just met with in setting up their next appointment

· Assist Registered Dietitians with scheduling and rescheduling members as needed

· Address any questions or concerns that members may have about tele-nutrition

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

Must have reliable personal computer or laptop running Windows 11 OR the MacOS 12.7.4 or higher (company is no longer providing equipment)



Bilingual in English and Spanish (OR Bilingual in English and Farsi)



Minimum of 6 months of experience working remotely in an inbound customer support or inbound sales support role where they were required to UPSELL a product, service, or upgrade.



Experience in a high-volume inbound environment with the ability to be on the phone all day



Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds



Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities



Ability to work independently but efficiently from home with the willingness to adapt- this is a start-up environment and things are constantly changing!

Nice to Have Skills & Experience

Experience with Zendesk or Athena Health



Proficient in Google Suite applications



Previous experience working in healthcare/ wellness company or a strong passion for health, wellness, and fitness

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.