Job Description
A client of Insight Global is looking to hire a UCC Engineer to join their team in the San Diego area. This person will be responsible for implementing and integrating UCC solutions for this customer. Responsibilities listed below:
• Solution Design & Deployment
• Assess environments and recommend UCC solutions
• Create detailed design and connectivity documentation
• Deploy, integrate, and test UC&C infrastructure
• Project Collaboration
• Work with Project Managers and stakeholders throughout implementation
• Coordinate tasks, changes, and ensure projects meet scope, budget, and timelines
• Technical Support & Troubleshooting
• Assist helpdesk with configuration and issue resolution
• Research and respond to product-specific technical questions
• Documentation & Reporting
• Maintain technical and project documentation
• Provide progress reports and escalate issues as needed
• Strategic Guidance
• Advise on system migrations and upgrade strategies
Develop hosted/managed service deployment models
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- UCC Experience
○ Software- Zoom, configuring zoom rooms, set up permissions, set up accounts
○ Hardware- Poly & Neat Pad
- Some AV experience
○ Software- Crestron preferred but could take AMX or Extron
○ Basic troubleshooting of AV equipment
- Basic network troubleshooting experience, cisco preferred
- Jira, SNOW or some other ticketing tool (project tracking)
- CCNA
Valid Driver's License
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.