Job Description
A healthcare system in California is looking for an experienced IT Support Specialist to provide first and second-level technical support for our organization. The ideal candidate will handle incoming calls, route tickets, and resolve issues related to Epic Networks software, password management, and other technical concerns. Additionally, This role focuses on resolving issues related to Epic Electronic Medical Record (EMR) systems, network connectivity, and user account management.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 3+ years of experience as a Service Desk Analyst
- Experience in a healthcare setting
- Experience with Microsoft
Some understanding of Epic (Coming from a hospital that uses epic is just fine)
Nice to Have Skills & Experience
Experience with Easy vista
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.