The Senior Desktop Engineer will provide advanced, onsite IT support for specialized scientific applications used by USD faculty and students. Responsibilities include, but are not limited to:
Installing, deploying, and supporting scientific software (ArcGIS, MATLAB, SPSS, SolidWorks, Mastercam)
Providing Tier 2/3 technical support for software and associated hardware
Managing enterprise software deployments, license servers, and asset tracking tools
Troubleshooting complex desktop, OS, and network issues
Supporting Windows, Mac, Linux, iOS, and Android systems
Writing scripts to automate tasks and improve efficiency
Working with faculty to understand software needs and piloting new scientific software
Managing classroom and lab updates (hardware and software installs, maintenance)
Participating in campus-wide IT projects and rollouts
Documenting procedures, configurations, and solutions
Advising on security best practices, compliance, and system optimization
Collaborating closely with IT teams, faculty, and end users to ensure excellent customer service
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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Bachelors degree in Computer Science/Information Systems, or 710 years of IT support experience (with 3+ years in system administration)
Experience installing and supporting scientific/engineering software (ArcGIS, MATLAB, SPSS, SolidWorks, Mastercam)
Strong knowledge of Windows, Mac, Linux, iOS, and Android OS
Intermediate networking concepts (IPv4, subnets, routing)
Familiarity with enterprise IT (Active Directory, LDAP, Firewalls, Kerberos, cloud computing)
Basic scripting skills (PowerShell, Bash, Python)
Tier 2+ Help Desk experience with major client/server applications
Strong troubleshooting skills (hardware, software, network)
Excellent interpersonal and communication skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.