IT Service Desk Technician

Job Description:
Insight Global is hiring a IT Service Desk Technician to join their team in San Diego. This IT Service Desk Technician will be a hands-on, technical problem solver working alongside a tight-knit IT support team in a customer facing role. The role is responsible for acting as the central point of contact from which users throughout the organization may request technical assistance with hardware or software. This position is 90% telephone and remote tool support. On occasion the Help Desk team supports walk ups, and/or staff located at the assigned facility. The role includes white‑glove customer service support, from setting up and maintaining A/V systems in conference rooms to directly supporting C‑suite executives, so professionalism and attention to detail matter. While there’s still service desk volume, the in‑person nature keeps things more dynamic and less call‑heavy. This is a great fit for who enjoys variety, wants to grow their skills, and is excited to be the go‑to IT presence.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

3+ years total experience in an IT/Desktop support related role
Troubleshooting experience with hardware support, application, disk encryption, network connectivity, printers, VPN, and A/V systems.
Experience with hardware support, application, disk encryption, network connectivity, printers and IT security best practices
Proven intermediate user-level hardware and software troubleshooting skills, including MS-DOS, Microsoft Windows 10, Microsoft Office 365, Chrome, Microsoft Edge, Anti-virus applications
Proficiency with troubleshooting and setting up Windows OS and applications including MS-DOS, Microsoft Windows 11, Microsoft Office 365, Chrome, Microsoft Edge, Anti-virus applications.
Dell, HP, and/or Mac computers, Cisco, Webex, Jira, ServiceNow, Sharepoint, IBM/AS400 systems
Excellent customer service skills and written/verbal communication skills

CompTIA or other applicable IT certifications
Experience with IBM/AS400

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.