IT Call Center Tech

Post Date

Feb 21, 2024

Location

San Diego,
California

ZIP/Postal Code

92111
US
Jun 17, 2024 Insight Global

Job Type

Contract-to-perm

Category

Help Desk

Req #

SDG-684490

Pay Rate

$19 - $29 (hourly estimate)

Job Description

A large mortgage company in the San Diego area is looking for an IT Customer Service Technician with a great personality to join their team and provide support to all internal employees. This individual will be spending their time troubleshooting calls and/or tickets that come in for any internal technical issues. Issues include desktop/computer support, account lockouts, wifi outages, microsoft suite issues, setting up new hires, printer set ups, and VPN installs/access.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

3+ years experience being an IT Call Center Help Desk Support Tech

Proficient in customer service with a great personality

Proficient in all of Microsoft Suite and Microsoft Applications

Knowledge of Outlook and Excel

Experience or knowledge with Sharepoint AND Active Directory

Experience with ticketing systems and troubleshooting

Nice to Have Skills & Experience

Experience with IBMI systems

Knowledge or experience with Cisco

Any Certifications

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.