Responsibilities: Reports to the Manager, IT Customer Service Serve as customer contact on technical and service related problems. Provide technical support to customers on standard operation of core systems. Determine most effective repair/resolution to minimize customer downtime Providing a high level of support for onsite / offsite labs Diagnose and repair laptops and PCs, software, printers and peripherals. Work to achieve agreed upon individual SLAs, quality targets and customer satisfaction objectives. To work with and be able to communicate highly technical information to both technical and non-technical personnel. Analysis and documentation of requirements, and constraints during the pre-design stages of systems development. Installing, configuring and troubleshooting systems monitoring systems, & administration of servers, in a heterogeneous environment. Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.