Admin Assistant

The Administrative Assistant will provide day‑to‑day administrative support to the Customer Operations Manager within a utility environment. This role focuses heavily on payment services support, including mail processing, physical check handling, inbox and calendar management, and documentation support. The ideal candidate is detail‑oriented, organized, and comfortable handling confidential customer and financial information in a fast‑paced, process‑driven setting.

Responsibilities:

Provide administrative support to the Customer Operations Manager, including managing calendars and scheduling meetings.
Manage and monitor a shared inbox, routing inquiries appropriately and responding to routine requests.
Send standardized outbound communications, including generic emails to external partners such as mobile home parks.
Support paperless billing operations by processing returned bills and related correspondence.
Assist with the handling, tracking, and processing of a high volume of physical checks in alignment with payment services procedures.
Receive, sort, and route incoming mail related to credit and payment services, including sensitive documents such as bankruptcy notices.
Support check‑related workflows by assisting with documentation, reconciliation support, and internal coordination.
Help develop, document, and maintain standard operating procedures (SOPs), outlining step‑by‑step processes for payment and mail handling.
Ensure accurate recordkeeping and adherence to internal controls, compliance requirements, and utility policies.
Provide general administrative support as needed, including document management and process support.

This is a hybrid position and the Admin will need to be onsite Monday-Thursday weekly.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

1–3 years of administrative or office support experience, preferably within a utility, finance, or payment services environment.
Experience with calendar management for leadership (in Microsoft Outlook)
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.