Online Reputation Manager

We are seeking a dynamic and proactive Online Reputation Manager to oversee and enhance our presence on Google and Yelp reviews. In this role, you will be responsible for managing the company’s online reputation by monitoring, responding to, and shaping customer feedback across review platforms. This role requires expertise in Google and Yelp's policies and experience in uitilizing them to dispute and remove false, fraudulent, and defamatory reviews.
Responsibilities
• Monitor and analyze reviews on Google, Yelp, and other relevant review sites to identify those that violate the platform's polciies.
• Respond promptly, professionally, and empathetically to customer reviews, addressing concerns and thanking reviewers for their feedback
• Develop and implement strategies to improve overall online ratings and customer satisfaction scores
• Write clear, engaging responses that reflect excellent communication skills and uphold AP style guidelines
• Manage crisis situations by proactively addressing negative reviews or publicity with transparency and professionalism

This is a direct hire opportunity paying between $75,000 and $105,000. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Experience
• Proven experience inreputation management with a focus on online review platforms
• Strong writing skills with the ability to craft compelling responses while adhering to AP style standards
• Excellent research skills to gather relevant information quickly and accurately
• Exceptional communication skills with the ability to speak confidently in public or virtual settings when needed

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.