Quality Control Team Manager

This leadership role oversees the Program Quality team within the Journey Experience (JX) business group, which leads digital
strategy, product management, member self-service experience, digital capability delivery, and platform stability and
enhancements. The Program Quality team serves as the quality assurance function for the JX operating model, with the JX
organization itself treated as the “program” under review. The manager leads a team of three staff responsible for ensuring
that JX teams operate with clearly defined processes, artifacts, cross-team engagement protocols, and measurable
performance standards. Acting as a hybrid of internal audit, coaching, facilitation, and reporting, the team evaluates how
effectively JX teams execute against their operating commitments while helping teams strengthen consistency, transparency,
and delivery discipline. The role facilitates governance checkpoints and decision activities, supports adoption of quality
frameworks, and provides oversight of metrics, performance review inputs, and portfolio reporting. The Program Quality team
also contributes operating model subject matter expertise in areas such as process design, artifact standards, performance
metrics, and program oversight to help ensure the JX organization delivers digital products and capabilities with consistent
quality and accountability. Program and product management experience is required.
Essential Functions
FYI: To direct is defined as translating organizational strategy into team priorities, ensuring that outputs align with governance
and enterprise goals.
• Direct validation frameworks application across teams for journey analysis and redesign.
• Direct technical feasibility oversight by translating strategy into enforceable deliverables.
• Direct system readiness and reliability validation by overseeing consistent applications.
• Direct UAT and regression testing by ensuring cross-team adoption.
• Direct KPI stewardship by standardizing approaches and targets.
• Direct post-release review consistency across teams.
• Direct root cause program by enforcing framework use and action closure.
• Direct risk and issue tracking by monitoring adoption and results.
• Direct ecosystem impact oversight by monitoring dependencies.
• Direct audit, compliance, and privacy review by overseeing processes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Qualifications
Bachelor’s or equivalent. Leadership and project management; experience translating strategy into enforceable processes
across teams.
Knowledge, Skills, and Abilities
FYI: To ensure is defined as guaranteeing standards are met across teams, aligning resources and policies.
• Ensure product development concepts, practices, standards and processes across teams.
• Ensure identification of key issues critical to organizational needs and the success of desired products, services, and
enhancements.
• Ensure research, collection, and analysis of targeted information to determine product options or alternatives.
• Ensure organization and project/program management practices to plan, track, and deliver work.
• Ensure oral communication to effectively convey and explain information to varied audiences.
• Ensure written communication to draft clear, concise documentation, reports, and specifications.
• Ensure consensus-building and information exchange among project teams and internal/external stakeholders.
• Ensure use of Microsoft Office Suite and collaboration tools in daily work.
• Ensure use of AI and automation technologies to foster organizational and business process change.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.