Customer Service Representative

We are seeking a Customer Service Representative (CSR) to join our Dispatch Team. This role is the frontline connection between our customers and field technicians. The CSR will handle incoming service requests, schedule and dispatch technicians, and ensure timely communication to deliver outstanding customer experiences.
Key Responsibilities
• Serve as the first point of contact for customer inquiries, service requests, and emergency calls
• Accurately enter service requests into the dispatch system and assign work orders to technicians
• Coordinate technician schedules to maximize efficiency and meet customer needs
• Provide customers with updates on service status, estimated arrival times, and follow-up communications
• Collaborate with service managers, technicians, and other departments to resolve issues quickly
• Maintain detailed and accurate records of customer interactions and service activities
• Support billing and administrative processes related to service calls

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

2+ years of customer service, dispatch, or call center experience (HVAC, construction, or service industry experience a plus)
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Proficiency with Microsoft Office Suite and dispatch/service management software
• Team-oriented mindset with a commitment to customer satisfaction

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.