Revenue Cycle Trainer

This is a Revenue Cycle content‑heavy trainer role, not a traditional Epic classroom trainer. The main focus is creating, evaluating, and improving training content for front‑end teams (registration, check‑in, and authorizations), with some light training delivery and administrative support.
Epic experience is a bonus, not a requirement.
Core Responsibilities
Create training content for front‑end registration, check‑in, and authorization staff
Build and edit materials using PowerPoint, MS Office, and ideally Articulate Rise
Review and evaluate existing course catalogs and coursework; make recommendations
Document front‑end Revenue Cycle processes and workflows
Support onboarding and ongoing education (limited classroom / live training)
Perform training administration tasks (course updates, evaluations, reporting)
Light use of HealthStream or similar LMS
Partner with Revenue Cycle leaders to keep content accurate and current

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Front‑end Revenue Cycle experience
Registration
Check‑in
Authorizations / referrals
Experience creating training or educational content
Strong documentation and written communication skills
Comfortable working in PowerPoint and MS Office
Some exposure to training or education (formal or informal)

Epic experience (Cadence, Prelude, Grand Central preferred)
Epic certifications (not required)
Articulate Rise experience (big plus)
Coding or billing background
Prior trainer, educator, or instructional design experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.