-High-level customer service and interpersonal skills
-Strong written and verbal communication skills
-Ability to quickly absorb and retain information
-Strong documentation and organizational skills
-Ability to work well on a team in a fast-paced environment
-Working knowledge of computers and networks
-Excellent troubleshooting skills (password resets, connectivity issues, etc)
Pay Rate: 20-25/hr
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HR@insightglobal.com.
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-Previous experience working in healthcare environment
As a CSR/Helpdesk individual, you will be joining one of Insight Global's most prestigious healthcare partners in the US. Our client is performing a go live for their upgraded patient portal software across multiple medical facilities that will be directly impacting their providers (Non IT and IT professionals). You and your peers will be responsible for delivering high level customer service while assisting with IT support . You will be recording and tracking all interactions in the appropriate ticketing tool, as well as identifying and raising critical incidents to the next level if needed. Issues raised will be pertaining to hardware and software issues. It is important to approach each interaction with a "customer obsessed" mentality. The work environment will be fast pace and require excellent troubleshooting skills.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.