Job Description
Our company is launching an IT modernization project focused on back-office systems, operational processes, and platform integration. We are seeking a Salesforce Solution Architect to lead a targeted evaluation of our Salesforce environment and its connections to other enterprise systems critical to our legal research and e-commerce business.
This is a contract role designed for an experienced architect who can engage immediately, communicate effectively with business and technical teams, and deliver actionable architecture and integration plans across platforms.
Key Responsibilities
• Evaluate the current Salesforce environment, including Sales Cloud, Service Cloud, and Salesforce Identity
• Review existing architecture and design optimized, scalable solutions aligned to business goals
• Lead the assessment of Salesforce’s integration with:
o Jitterbit (iPaaS platform)
o Salesloft (sales engagement)
o Marketo (marketing automation)
o Staxbill (subscription billing)
o NetSuite (financials and order management)
• Identify pain points and recommend integration strategies, data mappings, and governance frameworks
• Collaborate with internal stakeholders and technical teams to gather requirements and present findings
• Provide clear documentation including architecture diagrams, interface flows, and improvement roadmaps
• Address specific e-commerce challenges related to selling legal research to law firms and government organizations
• Contribute to system readiness for future enhancements, including self-service portals and entitlement-based access
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 7+ years of Salesforce experience, with 3+ years in a Solution Architect role
• Deep expertise in:
o Sales Cloud
o Service Cloud
o Salesforce Identity (SSO, user access, and entitlement models)
• Strong knowledge of Jitterbit and hands-on experience integrating Salesforce with other enterprise platforms
• Experience working with or supporting e-commerce platforms selling digital and physical legal products
• Understanding of sales and service processes specific to legal and public sector markets
• Excellent communication and documentation skills, with the ability to interact with both technical and non-technical stakeholders
Nice to Have Skills & Experience
• Salesforce certifications (e.g., Application Architect, Integration Architecture Designer)
• Familiarity with entitlement management and customer identity models for product access
• Experience with regulated data environments and compliance-aware systems
• Knowledge of NetSuite’s customer, item, and order objects in a subscription commerce context
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.