Grievance Handler (HR)

Grievance & Labor Relations
• Serve as the first point of contact for union grievance intake; triage, investigate, document, and track cases from filing through resolution.
• Lead discussion and resolution of grievance cases with unions and Lead fact-finding
• Draft employer responses, settlement agreements, and case summaries; prepare exhibits and witness lists.
• Maintain grievance logs, metrics, and trend analyses; brief leadership on hotspots and systemic issues to drive prevention.
CBA Compliance & Union Partnership
• Interpret and apply CBA provisions (wage, scheduling, seniority, overtime, job bidding, leaves, safety) and relevant policies.
• Advise on policy application, leaves and accommodations, and corrective action; partner with Legal as appropriate.
• Support recommendations resulting from substantiated investigations involving conduct, harassment, attendance, work performance or safety, coordinating with HRBP, Safety, and Legal.
Analytics, Governance, and Enablement
• Support case management tooling and documentation standards; ensure confidentiality and non-retaliation practices.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 7–10+ years in labor relations and HR within a unionized environment, with hands-on grievance handling experience (intake → investigation → employer response → settlement/arbitration).
• Demonstrated expertise interpreting collective bargaining agreements and advising leaders on application.
• Strong command of relevant employment and labor laws (e.g., NLRA, FLSA, FMLA, ADA, EEO) and investigatory best practices.
• Exceptional writing skills (responses, summaries, settlement language) and confident facilitation with union stakeholders.
• Proven ability to manage multiple cases simultaneously with rigor, discretion, and fair-minded judgment.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.