1. Deeply understand corporate business processes, especially in the application scenarios of D365 system, with a focus on integrating knowledge of post sales service business and processes. Through methods such as interviews and business observations, comprehensively collect requirements from business departments, accurately identify business pain points, clarify business objectives, and create detailed and professional D365 business requirement documents, providing a solid foundation for system configuration, customization, and development. Leverage your post sales service knowledge to engage with customers during the post sales phase, gather feedback on system usage, and ensure continuous improvement of the D365 solution based on real - world post sales experiences.
2. Conduct in - depth analysis of business data generated by the enterprise based on the D365 system. Utilize data analysis tools to mine data value, combine industry data with the enterprise's actual situation, identify potential problems and optimization directions in business operations, and provide data - driven support for business decisions and D365 system function optimization. Apply your understanding of post sales service processes to analyze data related to customer support requests, system issues, and user satisfaction, identify areas for enhancement, and inform post - implementation improvements from a post sales service perspective.
3. Participate in the review and optimization of enterprise business processes. Relying on the D365 system and your expertise in post sales service business and processes, analyze the adaptability of existing processes to system functions, discover process bottlenecks and redundant links. Propose process improvement plans that integrate D365 system features, industry best practices, and post sales service requirements, enhancing business operation efficiency, system utilization effectiveness, and post sales service quality. Collaborate with the post sales team, using your process knowledge to understand customer pain points during system operation and incorporate these insights into process optimization efforts.
4. Collaborate closely with the D365 development team. Translate business requirements accurately into functional requirements that can be implemented by the system, and assist technical personnel in understanding business logic. Act as a bridge between business and technology during system development, configuration, and customization, promptly resolve disagreements and issues between the two parties, ensuring that projects progress smoothly and meet business expectations. During post sales, work with developers to troubleshoot system - related problems reported by customers, using your post sales service knowledge to translate customer concerns into actionable technical tasks and align solutions with post sales service needs.
5. Regularly review and evaluate the application effect of the D365 system and the achievements of business analysis. Collect feedback from business departments, continuously optimize business analysis methods and processes based on the D365 system, promote a deep fit between system functions and business requirements, and enhance the enterprise's digital operation level. Specifically, focus on post sales feedback, leveraging your post sales service business and process knowledge to drive iterative improvements, ensuring the long - term success and satisfaction of D365 system users in the post sales context.
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1. A bachelor's degree or above is required. Majors related to computer science, information management, statistics, economics, management, etc. are preferred. Have a certain understanding of corporate business processes and basic concepts of the D365 system, with a particular emphasis on post sales service business and process knowledge.
2. 1 - 3 years of business analysis work experience, with at least 1 year of experience in post sales service, preferably in the context of D365 system or related enterprise software. Those with business analysis or implementation experience related to the D365 system are preferred. Demonstrate a solid understanding of post sales service business models, customer service strategies, and common post sales service processes, and be able to apply this knowledge to business analysis and system optimization.
3. Exceptional English communication and coordination skills are required. Be able to communicate effectively in English with international business departments, the D365 development team, and global customers during post sales service. This includes conducting in - depth English - language interviews to gather requirements, participating in English - only meetings to discuss project progress, and writing detailed English reports and emails to convey business analysis findings and solutions. Leverage your English proficiency to accurately understand the requirements of all parties, negotiate solutions, and promote problem - solving across language barriers. Have good teamwork spirit and cross - departmental collaboration ability, especially in coordinating with multinational post sales teams to address customer issues using your knowledge of post sales service processes, all while communicating fluently in English.
4. Clear logical thinking, strong problem - analysis and problem - solving abilities. Be able to quickly locate business problems in the application of the D365 system and propose reasonable solutions, taking into account post sales service business and process requirements. Outstanding learning ability and innovative awareness, able to adapt to changes in enterprise business and the upgrading and iteration of the D365 system, as well as evolving customer needs in the post sales environment by continuously updating your knowledge and skills.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.