Director, Sr Engineering and Operations Center

What this job involves - This role is a key leader in the Global Client Operations
organization, and a key contributor in the advancement of our client team, client
support services, Centers of Excellence, IFM, Engineering, and all critical
stakeholders. S/He will work with key leaders in the organization to drive operational
excellence, innovation, continuous improvement, and customer satisfaction with a laser
focus on driving agility, speed to market, and 100% uptime in critical operations.
This position:
● Provides leadership, strategy, and vision necessary to ensure that we effectively grow
the organization, develop scale, and ensure financial strength and operating efficiency
● Develop actionable business strategies that deliver on short term and long-term
priorities
● Translates strategy into actionable goals for performance and growth, helping to
implement organization wide goal setting, performance management and business
planning
● Includes oversight of a 24/7 operations team
This Critical Leader and Key Member of the Global team, will understand the
underlying business processes and technologies being used within the organization
and make recommendations on how to achieve long-term scalability and reduce
operational cost while building a best in class organization focused on innovation and
new technologies. S/He will design and implement standard world class processes
supported by lean process re-engineering and drive internal technology development
to support critical operations while leveraging potential AI opportunities. The role
requires interacting with cross functional end users and SMEs that represent all key
stakeholder groups in all global organization and partnering with the process owners in
each of the product delivery areas. The leader will coordinate and facilitate all activities
associated with the process reengineering from end-to-end and will also provide
internal consultative transformational expertise and advice.
The leader works closely with Global Operations Leadership, process owners, and
execution teams to ensure transformational work is on strategy and adequately
breaking free of current-state fixed thinking.
Essential functions include:
● Responsibility for all transformation engineering initiatives and operations for the
account.
● Embodies and practices a culture of safety, customer service, compliance, and quality.
● Able to lead and influence a highly matrixed team and demonstrate an owner’s
mentality across technical services and products.
● Provide leadership and direction to cross-functional teams empowered to drive process
improvement, productivity improvement and cost reduction across multiple projects
simultaneously to attain world class quality standards.
● Ability to translate tactical delivery actions into quantifiable benefits aligned with
contractual requirements.
● Assist in the development and implementation of engineering transformation and
execution road maps.
● Must be able to understand and deliver to Key Performance Indicators outlined in the
facility management and engineering transformation strategy roadmap
● Client relationship management. Become a trusted advisor to clients. Set bar for
excellent customer service throughout the organization.
● Ability to quickly assess hard services performance and recommend swift action to
operationalize strategy and road maps.
● Oversight, influencing and management of Facility Management teams across the
region and coordination with engineering, operational excellence, global operations,
products, and account teams.
Additional Responsibilities Include:
● Develop and implement strategies to ensure the smooth and efficient operation of
critical systems and processes.
● Ensure that all critical systems are properly monitored and maintained to minimize
downtime and ensure maximum uptime.
● Develop and maintain relationships with key stakeholders, including vendors,
customers, and internal teams.
● Ensure compliance with all relevant regulations and standards, including data privacy
and security regulations.
● Develop and manage budgets for critical operations, ensuring that resources are
allocated effectively.
● Provide regular reports to senior management on the performance of critical systems
and processes.
● Understand MSAs and SOWs and guide teams to comply with critical deliverables and
performance terms. Ensure conversion targets are met.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Bachelor’s degree from an accredited college, or equivalent experience/combined
education, with 15 - 20 years or more of professional experience leading
transformational efforts
● 10+ years of experience in critical operations management, with a proven track record
of success.
● Must have BMS or BAS experience
● Design Thinking experience
● Prior experience working with a large and diverse geographic region
● Knowledge of relevant regulations and standards, including data privacy and security
regulations.
● Strong analytical and problem-solving skills, with the ability to identify and resolve
complex issues.

- Experience managing data center operations

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.