Customer Service/Office Management

Overview
We are seeking a highly organized Customer Service / Office Administration Manager to support day to day operations within a facilities and utilities environment. This role serves as a central point of contact for building related requests, vendor coordination, and administrative support, while ensuring work orders, contracts, and documentation are handled accurately and efficiently.
The ideal candidate will come from a facilities, property management, or utilities background (e.g., CBRE, JLL, Cushman & Wakefield) and is comfortable working in a fast paced, operationally focused onsite setting.

Key Responsibilities
Customer Service & Operational Support
• Serve as the primary point of contact for incoming customer service calls and requests related to building operations.
• Support multiple buildings at the center, coordinating with vendors and maintenance teams for repairs and ongoing facility needs.
• Respond to and appropriately route urgent or critical calls, including potential emergency or 911 related situations, following established protocols.
• Partner closely with an onsite Lead who provides guidance and escalation support.
Facilities & Maintenance Coordination
• Support maintenance and facilities focused activities, including tracking issues, coordinating service, and following up on completion.
• Review, process, and approve work orders (WOs) in alignment with contract terms and internal guidelines.
Contract & Compliance Support
• Review contracts to understand scope of work, limitations, and service boundaries.
• Ensure vendors and internal teams operate within contractual guidelines.
• Assist with basic contract tracking and compliance support as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Required Qualifications (Must Haves)
• 1–3 years of experience in an office administration, customer service, or facilities support role.
• Prior experience in a facilities, utilities, or property management environment (CBRE, JLL, Cushman & Wakefield, or similar strongly preferred).
• Strong working knowledge of a Windows based environment.
• Experience reviewing contracts with an understanding of:
o Scope of work
o What is in contract vs. out of contract
o Service limitations and approvals
• Strong organizational skills with the ability to manage paperwork, processes, and multiple priorities.
• Clear, professional communication skills for interacting with vendors, internal teams, and emergency contacts.

Preferred Attributes
• Facilities or maintenance focused mindset with strong attention to detail.
• Comfortable working fully onsite in an operational environment.
• Calm, professional demeanor when handling urgent or high priority situations.
• Ability to follow established processes while escalating appropriately when needed.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.