Job Description
A luxury apparel brand is seeking a highly technical and personable Level III IT Technician to support their growing infrastructure as they expand to 50 stores globally and maintain their locations in Milan. This role is a hybrid between IT Support and Systems Administration, focusing on backend infrastructure projects, automation, and advanced troubleshooting while still handling onsite support when needed.
Day to Day:
• 60% ticket support and escalations; 40% infrastructure projects.
• Work closely with Global VP of HR on tech training and enterprise tool rollouts.
• Participate in roadmap discussions for new technologies and AI integrations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 5+ years of experience as an IT Technician/SysAdmin or similar role.
• Strong JAMF and Mac administration experience (required).
• Technical expertise across hardware, software, and infrastructure.
• Ability to run scripts and work on backend infrastructure projects.
• Excellent communication and interpersonal skills; able to interact with non-technical stakeholders.
Interest in emerging technologies and AI.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.