An employer is looking for a Customer Service Representative in the Los Angeles area. This individual will be responsible for identifying candidates that qualify for a specific financial assistance program. They will create their profiles within Epic, make adjustments to their accounts, send letters from the portal as needed, etc. This person must have a strong understanding of the Revenue Cycle process with experience in financial assistance and/or payer relations getting patients set up on payment plans. This is a fully remote position - must have strong wifi and a quiet workspace at home. The shift is 8am-4:30pm Monday-Friday for a 3 month contract with potential extensions.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
-3+ years experience of customer service within healthcare
-3+ years experience within revenue cycle/financial assistance/payer relations
-EMR experience
-High School Diploma or GED equivalent
-Experience with Epic Software
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.