Help Desk Analyst

Post Date

Nov 07, 2023

Location

Long Beach,
California

ZIP/Postal Code

90808
US
Apr 23, 2024 Insight Global

Job Type

Contract-to-perm

Category

Desktop Support

Req #

OCC-663053

Pay Rate

$18 - $27 (hourly estimate)

Job Description

An employer in Long Beach, CA is looking for a Helpdesk Analyst for a large Oil/Gas company. This person will be supporting the internal users in the retail/convenience stores via phone and remote support with all Level 1 & 2 issues. They will be heavily supporting the POS devices including imaging, repair, upgrade, deploy, and troubleshooting. This person should have the desire to learn and the ability to prioritize so the helpdesk will complete each ticket with the approved SLA's.



Required* Work on-site in Long Beach 11am-8pm Tuesday through Thursday and flex Weekend shift Friday-Saturday or Sunday-Monday

Required Skills & Experience

1-2 years experience in Help desk or Desktop support

Network troubleshooting

Experience working with hardware and software

Ability to keep up with the Ticket SLA

Nice to Have Skills & Experience

POS Devices (Point-of-Sale)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.