On behalf of our client in the Atlanta, GA market, we are seeking a Data Analyst who has previously worked in call centers, gathered call center data, analyzed metrics and provided insights to business management. This is an exciting and fun environment where a senior resource can shine, it is dynamic and very fast paced, and the Analyst plays a critical role interfacing with the customers and being the face of the application. The candidate will be the an integral resource for providing business analysis, research and support for an internal facing application, so they must be comfortable speaking with internal clients, asking question to understand client needs and researching data, data flows, defects and issues as well as provide call center data metrics to management and execution of application testing, training users and writing help documents and executive release summaries. The position is also a support resource for the application, so verbal and written communication skills need to be top notch. This is a high-profile team serving senior management building custom applications. Patience is a must. The existing custom application has a robust architecture in Teradata/SQL Server/Java/Javascript. The team will add new capabilities as the business needs change. The successful candidate will have excellent data tracing and troubleshooting skills, good SQL skills, and work well with a dynamic team.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.