Job Description
Oversee 2 senior managers, each with ~15 direct reports.
• Build and maintain a diverse leadership pipeline, attracting, hiring, and onboarding top talent while cultivating a collaborative, positive workplace.
• Drive revenue growth, customer expansion, and retention by modeling a proactive “hunter” mindset and identifying new opportunities within the RF components and technical solutions market.
• Manage teams responsible for Customer Success and Inside Sales.
• Ensure Inside Sales teams:
• Answer inbound customer calls.
• Enter orders into internal systems (Nav System, ERP).
• Ensure Customer Service teams:
• Perform Inside Sales tasks.
• Provide order status updates.
• Resolve order-related issues.
• Process online orders into the ERP.
• Establish and manage performance standards and KPIs (CSAT, NPS, FCR, AHT, revenue, customer growth), using data to identify trends, close gaps, and improve outcomes.
• Oversee daily operations to ensure service levels, response times, and customer experience standards are consistently met or exceeded.
• Champion continuous improvement, process optimization, and automation initiatives to enhance efficiency, scalability, and service delivery.
• Partner cross‑functionally with Sales, Engineering, Sales Operations, IT, Marketing, Product, and Procurement to optimize customer journeys and align customer success strategies with broader business objectives.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Bachelor’s degree or higher, with a track record of career progression and meaningful accomplishments.
7+ years in customer success, sales management, or a related commercial function, ideally in electronics, RF components, or technical product environments.
3+ years of direct leadership experience in high‑volume, customer‑facing operations, including managing onshore/offshore teams.
Demonstrated success driving team performance, sales growth, customer satisfaction, and operational improvement.
Strong command of customer service metrics, sales KPIs, workforce management, and CRM/CCaaS platforms.
Experience working closely with engineers and understanding technical customer expectations in procurement and engineering-driven environments.
Proven ability to operate in a call center–style environment with constant inbound volume, high turnover, and ongoing coaching/training needs.
A hunter mindset—commercially driven, proactive, and able to identify growth opportunities within technical markets.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.