Job Description
Remote role with 25% travel included.
Summary:
Reporting to the VP of Risk & Re‑engineering, this role leads the evolution of the client's Re‑engineering function from a regional, ticket‑based support model into an enterprise‑wide business transformation capability. This position is backfilling someone who retired, and now has an expanded scope and visibility across the company. The Director will run the Re‑engineering Center of Excellence based in Mexico, defining the operating model, service catalog, playbooks, and standards while scaling process re‑engineering, automation, and consolidation solutions across insurance distribution, BPO, franchising, and corporate functions. This role is highly hands‑on and entrepreneurial, similar to building a startup within a mature organization.
What you’ll do:
Build and lead the enterprise re‑engineering portfolio, service catalog, and operating model
Drive end‑to‑end process discovery, future‑state design, and business case development using structured frameworks (e.g., Lean / Six Sigma)
Embed controls by design and partner closely with Risk, Finance, PMO, and Technology
Enable automation, process mining, analytics, and workflow solutions (Tableau, enterprise data warehouse, low‑code/RPA)
Lead and grow a Mexico‑based team (currently 1 manager and 2 process engineers with planned expansion)
Influence leaders across the enterprise and drive adoption
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
8+ years of progressive experience in process improvement, business transformation, reengineering, BPM, or operational excellence.
Proven success leading cross-functional initiatives from discovery through implementation and sustained performance.
Strong expertise in end-to-end process design, value stream mapping, process mapping, root cause analysis, and operating model definition.
Ability to translate process designs into implementable requirements across operations and technology teams.
Strong analytical skills, including benefits modeling and performance measurement.
Demonstrated orientation toward automation and workflow enablement in partnership with Technology teams.
Proficiency with process mapping and analysis tools (e.g., Microsoft Visio).
Strong data and reporting capability using tools such as Power BI, Tableau, or similar.
Familiarity with documentation and knowledge management tools (e.g., SharePoint).
Excellent facilitation, stakeholder management, and executive communication skills.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.