Principal Program Manager

The Product Insights & Beta Trials organization drives global Alpha, Beta, and Delta testing programs for all upcoming Ring hardware, firmware, software, and mobile app experiences. As a Principal Program Manager, you will lead end to end strategy, execution, and optimization of high visibility trial programs that directly shape the future of Ring devices. You will own complex, multi program portfolios, influence senior leaders across Product, Engineering, Design, QA, Ops, and Logistics, and build mechanisms that raise the quality bar for every pre release product at Ring.
This role requires deep experience across hardware + software environments, global program leadership, strong technical fluency, and a proven ability to drive insights that meaningfully impact product decisions at scale.
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Key Responsibilities
Strategic Program Leadership
• Own the end to end strategy for large scale Alpha/Beta/Delta trials across multiple hardware and software product lines.
• Define long range program roadmaps, success metrics, execution standards, and quality KPIs for the Product Insights & Trials organization.
• Influence VP level stakeholders and partner teams through data driven recommendations, program health reviews, and insights synthesized from large global tester populations.
• Build scalable mechanisms that improve tester engagement, data capture quality, feature validation, and defect identification.
Cross Functional Ownership
• Lead complex cross org initiatives spanning Product Management, TPM, Device Engineering, Firmware, App, QA, Data Science, CX, Logistics, and Prototype Security teams.
• Establish alignment across teams by driving clear communication plans, risk mitigation strategies, program launch readiness, and cross functional decision making.
• Ensure program design accounts for customer experience, market conditions, historical trends, technical constraints, and operational feasibility.
Technical Expertise & Insights
• Drive technical signal accuracy across trials by correlating backend metrics, product telemetry, device performance data, survey results, defect patterns, and tester feedback.
• Identify systemic issues, build root cause narratives, and propose product or process changes that prevent recurrence across future releases.
• Collaborate with engineering leaders to validate pre release firmware and app builds and ensure readiness before global deployment.
Scale & Operational Excellence
• Oversee multi program portfolios involving 500–1500+ internal Amazon employee testers per trial, ensuring coverage across personas, geographies, and use cases.
• Architect global tester facing processes including recruitment, selection, onboarding, engagement, triage workflows, feedback pipelines, and result reporting.
• Create and enforce operational guardrails aligning to Trade Compliance, Prototype Security, and global logistics constraints.
• Build automation, dashboards, and reporting mechanisms to improve trial efficiency, data quality, and organizational visibility.
Executive Reporting & Communication
• Deliver weekly executive level updates for assigned programs, including:
o Trial performance metrics
o Tester engagement trends
o Risk/issue narratives
o Product readiness assessments
o Recommendations for next steps
• Write and present documents for Monthly Business Reviews, Quarterly Planning, Launch Readiness, and product health reviews.
Portfolio Management & Scaling
• Manage simultaneous global trials across multiple product categories while driving consistency between programs.
• Build new frameworks for tester recruitment, logistics coordination, device distribution timelines, and program launch synchronization.
• Mentor, guide, and elevate other PMs, Analysts, and cross functional partners through best practices, tooling optimization, and strategic thinking.
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We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 10+ years of experience in program management, technical program management, or complex cross functional project leadership.
• 8+ years developing program strategies, influencing senior leadership, and driving end to end execution in technical or hardware/software environments.
• Demonstrated experience leading global technical programs with multiple stakeholder groups, engineering partners, and operational dependencies.
• Strong technical fluency across cloud services, mobile applications, consumer hardware, firmware, and device ecosystems.
• Expert-level proficiency in Excel or analytical equivalents (pivot tables, array formulas, cleansing, multi-criteria lookups).
• Deep experience using data to drive decisions, uncover insights, identify patterns, and influence roadmap prioritization.
• Bachelor’s degree in Computer Science, Engineering, Analytics, Mathematics, Statistics, IT, or equivalent field.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.