Job Description
An employer is looking for a Broadband Technician Lead to join their team in Garberville, California. This person will be responsible for residential and commercial installation, service and repair, and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The Broadband Technical Lead is required to communicate with leadership and dispatch, as well as assist supervisors and technicians with escalations and specialized work orders, or any other supervisory duties as needed. This role participates in a 24/7 on-call rotation.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2+ years of experience as a Broadband Technician
2+ years of experience in residential and commercial install, service/repair, and disconnects (data, video, phone) on customer premises
2+ years of experience recording correct RF and signal levels within specifications
2+ years of experience with FTTH fusion splicing
Excellent communication
High School Diploma or GED
Clean driving record and valid driver's license
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.