Join our team as an IT Service Desk Technician supporting a leading biotech firm through Insight Global. In this role, you will be responsible for providing technical assistance and support to internal users for hardware, software, and network-related issues. You will troubleshoot problems, escalate issues as needed, and ensure timely resolution to maintain operational efficiency. The ideal candidate will have strong communication skills, a customer-focused approach, and a background in supporting IT systems in a dynamic environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
- Process oriented.
- ITSM
- Jira
- ServiceNow
- Learner's mindset
- 5+ years of experience
PowerBI, excel, ability to bring in data into one of those tools, analyze, discover trends, then raise those issues.
Experience leading a team.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.