Sr. Quality Systems Engineer

The Team: 
The Global Quality Systems Team manages quality systems across Mattel. The team is responsible for organizational change management, training, system administration, system development, and user support. The team works with leaders in the Quality, Safety, Regulations, and Compliance organization to ensure that all quality systems are meeting key objectives. The objectives are to ensure systems are being fully adopted, processes are aligned, and users are supported across Mattel. These objectives help to ensure that Mattel develops, manufactures, and ships quality products which are safe and regulatory compliant. This team is developing as Mattel embarks on a path of digital transformation for the Global Quality, Trust & Impact.

You will have a significant impact on the digital transformation for the Global Quality, Trust & Impact.

Description:
Mattel is currently seeking a remote position for a Sr. Quality System Engineer, you will support and enhance the electronic Certificate of Conformance (eCOC) process required for products imported into the United States. This position reports to the Solutions Architect of Global Quality Systems.

You will serve as the subject matter expert for all COC-related topics, partnering closely with IT, Quality, Regulatory, laboratories, and retailers. You will play a central role in ensuring that Mattel’s eCOC process supports compliance with Consumer Product Safety Commission (CPSC) and U.S. Customs and Border Protection (CBP) requirements, including filings through Automated Commercial Environment (ACE) and the CPSC eFiling Portal.

You will translate business and regulatory requirements into clear technical direction, support system enhancements, and ensure a seamless experience for both internal teams and external retail partners.

Day to Day:
• Act as the global subject matter expert for Certificate of Conformance (COC) processes related to U.S. imports.
• Own and continuously improve the end-to-end eCOC workflow, including integrations across Laboratory Information Management System (LIMS), Google Big Query (GBQ), and Veeva.
• Partner with IT to define business and system requirements for enhancements impacting COC generation, metadata, test report management, and CSV full message set creation.
• Ensure alignment of system functionality with CPSC Portal and CBP ACE eFiling requirements.
• Collaborate with laboratories to ensure test reports and supporting documentation are accurately generated and transmitted through the system landscape.
• Support retailers performing direct import by gathering their eFiling requirements, providing guidance on CSV file creation, and troubleshooting submission issues.
• Lead business-side project management activities for system implementations, upgrades, and regulatory-driven changes.
• Oversee configuration, testing, validation, and user acceptance testing for eCOC-related system updates.
• Support the Organizational Change Management and training team ensuring training are developed and delivered to internal and external users to understand how to download test reports, generate COCs, and create compliant CSV files.
• Monitor regulatory updates and proactively assess impacts to systems and processes.
• Serve as the escalation point for complex COC, test report, and importer-of-record issues.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 5+ years of experience in systems engineering on compliance systems, or regulatory technology environments.
• Bachelor’s degree in Engineering, Computer Science, Information Technology, or related technical field.
• Experience working with integrated systems such as LIMS, data warehouses, and document management platforms.
• Proven ability to translate regulatory and business requirements into clear technical specifications.
• Experience working cross-functionally with IT teams, external partners, and business stakeholders.
• Strong communication skills, comfortable leading meetings, training sessions, and discussions with both technical and non-technical audiences.
• Project management experience with system implementations or enhancements.
• Experience with SAFe Agile model and JIRA.
• Must be comfortable with being on camera during virtual meetings and training sessions.
• Ability to participate in meetings and calls outside of normal working hours (late night or early morning).
• Willingness to work across global time zones as needed and travel approximately 10%.

• Understanding of U.S. import compliance requirements related to CPSC, CBP, ACE, and electronic Certificate of Compliance filings are a plus.
• Trained in Veeva vault configuration and administration is preferred
• Experience supporting external customers or retail partners in compliance-related processes is a plus.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.