Job Description
• Work Schedule: 8-5 Mon-Fri (lunch 12-1 - unpaid, 15 min break in the AM and PM - paid)
• Conducts intakes for the program and then passes it along
• Start the process of orientation meeting to assist with designs and develops plans for participants, they will not keep their own case load but will be passing off to other locations and assisting with the start of the process.
• Introduces the program, sets up participants with the plan, issues supportive services
• Will not "carry" a case load
• Fast-paced workload
• Conducts and runs Zoom meetings and orientations
• Sends emails for participants to complete orientation
• Everything will be virtual or on the phone; occasional in-person meetings if participants lack technology
• Provided training on how to conduct the orientation, including shadowing and hands-on training
• Meetings are prescheduled; receives an email with the case for the day and calls the customer
• Customers: Brand new customers (families that qualify) who have been recently approved through CalWORKs and are starting with the program
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- An Associate’s or Bachelor’s degree preferred; or equivalent work experience. For example. 2-year degree combined with 2 years of sales/client accounts experience may be considered in lieu of a 4-year degree or equivalent work experience
- Knowledge in Case management, government agency, medical claims, TANF/CalWORKs and/or Social Services (working with population)
Proficient with MS Office: Word, Excel, Outlook, PowerPoint
Nice to Have Skills & Experience
• Bilingual in any of the following languages:
- English
- Arabic
- Farsi/Dari
- Creole
- Spanish
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.