Phone Duties
Handle incoming calls regarding general questions, program eligibility, and past service usage.
Data Entry
Enter all appropriate information into the case management system for incoming referrals.
Complete intake summaries in the case management system.
Request medical and physiological records.
Front Desk Coverage
Occasionally cover front desk breaks and lunches.
Case Management
Manage processes to ensure timeliness and customer satisfaction.
Provide monthly reporting statistics to the Senior Claims Analyst for the designated area of responsibility.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
-Professional experience with customer service and data entry
-Great communication skills
-Ability to multi-task and manage time effectively in a fast-paced environment
-Excellent data-entry accuracy and attention to detail.
-Understanding in Microsoft Excel and Outlook
-High school Diploma
-Bilingual: Fluent in Farsi, Pashto, Creole, or Spanish preferred
-Bachelors Degree
Excel, PowerBI, Sharepoint, CalSAWS
Social Services background
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.