Job Description
We’re seeking an experienced Help Desk Technician to support a small, fast-paced IT team serving both office and manufacturing users. This role provides first-line support across hardware, software, and access requests, with a strong focus on onboarding/offboarding, desktop support, and user communication.
Responsibilities:
Provide Tier 1/2 help desk support via Zendesk (or similar ticketing system)
Troubleshoot end-user issues (hardware, printers, Microsoft Teams, Office 365, macOS/Windows)
Handle onboarding/offboarding: device setup, account provisioning, asset check-in/out
Manage basic Active Directory / Azure AD permissions and group assignments
Enroll and manage devices via Intune; ensure encryption and compliance
Support users both remotely and on-site (including manufacturing environments)
Prioritize tickets appropriately and communicate updates through resolution
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
5 years in Help Desk / Desktop Support / IT Support
Experience working in a Microsoft 365 and Teams environment
Hands-on experience with user and group management in Active Directory / Azure AD experience (creating and disabling users, managing access requests, etc)
Experience supporting endpoint management through device provisioning, enrollment, compliance checks, and basic tourble shooting (Intune preferred)
Comfortable supporting both Windows and Mac environments
Strong communication skills; confident working with users in person and over Teams
Nice to Have Skills & Experience
Manufacturing or operations support experience
Basic DNS / networking knowledge
Asset management experience
Executive user support experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.