Sr. Hardware Quality Engineer

Insight Global is seeking a highly experienced Senior Hardware Quality Engineer to help facilitate and drive our client's product quality through design, development, and deployment. The individual will drive quality assurance activities including but not limited to: system level test planning and execution, design and development quality metrics. This position requires constant cross team communication and heavy cooperation with customer support, software, and hardware development groups to ensure exceptional reliability, performance, and customer experience for our IoT and video-based products. This position is ideal for a proactive, highly organized individual who thrives in a fast paced, entrepreneurial environment and can balance multiple priorities while communicating effectively with diverse stakeholders. The role is fully onsite in Culver City, CA- a centrally located and highly walkable hub on L.A.’s Westside. This role may require international travel 10-25% of the time.
A day-to-day overview is below!

• Establish and maintain hardware quality metrics, standards, and specifications for IoT and video products, including defining acceptable failure rates, cosmetic standards, and performance benchmarks.
• Create long-term plans for quality improvements, including adoption of new testing technologies, process enhancements, and quality systems.
• Implement, manage, and continuously improve the QMS (e.g., ISO 9001), documenting all quality-related procedures from component inspection to final product testing.
• Analyze quality data (factory yields, field failures, RMAs, customer feedback) and use SPC and analytics tools to drive actionable insights and report KPIs.
• Manage quality for products in the field, including leading failure analysis (FA) on customer returns (RMAs) and managing component changes or obsolescence issues.
• Define NPI quality benchmarks, establishing and maintaining hardware quality metrics and performance standards for the NPI phase of IoT and video products, including gold standards for cosmetic, functional, and reliability benchmarks.
• Aggregate and analyze quality data from factory yields, pilot runs, and early-adopter customer feedback to identify trends and provide actionable insights to Engineering and Product teams.
• Lead formal risk assessment activities, including DFMEA and PFMEA, to proactively identify and mitigate quality risks in new designs or manufacturing processes.
• Own the RMA feedback loop, analyzing field returns and customer-reported issues to perform root cause analysis and ensure findings are integrated into engineering cycles for product improvements and future hardware iterations.
• Implement and drive quality processes aligned with ISO 9001 for the transition from prototype to mass production, including documenting inspection procedures and validation protocols for new components.
• Oversee execution of NPI test plans, including EVT, DVT, and PVT phases, and coordinate environmental stress testing, mechanical drop/vibration tests, and characterization of critical IoT components.
• Serve as the primary technical quality interface with overseas contract manufacturers, driving yield improvement initiatives and conducting audits to ensure factory processes align with defined quality standards.
• Transform complex quality data into clear, concise KPIs and status reports for leadership, highlighting risks to launch timelines or product reliability.



$130,000 to $160,000 per year annual salary.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role include Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Bachelor’s degree and 5+year background in hardware quality assurance managing the transition of complex electronics from NPI to sustaining production.
• 5+ year background in IoT and/or video-based hardware testing practices including sensors, wireless modules, embedded or cloud connected devices.
• Deep experience in hardware validation phases (EVT/DVT/PVT) and testing at both the component and system levels.
• Familiarity with camera calibration and wireless connectivity (Wi-Fi/BLE).
• Comfort with data analytics (aggregating and interpreting quality data)
• Ability to understand and articulate electrical design principles, mechanical failure modes, and hardware risk to cross functional engineering and manufacturing teams.
• Experience working on quality control processes for overseas manufacturing and domestic RMAs, creating structure and change management for continuous improvement
• Proficiency with JIRA, and TestRail for defect tracking
• Advance working knowledge of Google Spreadsheets, Excel, or Tableau

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical
discipline.
• Background in medical hardware/devices, IoT hardware, Security hardware, or Wearables/sensor-rich devices
• Familiarity with Quality Management Systems (e.g., ISO 9001), Supplier audits/manufacturing process reviews, or Failure analysis tools (FA labs, X ray, oscilloscopes, DMMs, etc.)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.