Insight Global is seeking a Field Service Engineer to join one of our clients in San Diego, CA. The candidate will work with the information technology support team at customer locations. This role will require travel to customer Installations and, or other sites to support equipment, interact with stakeholders and access a secure network to troubleshoot and support report teams. This candidate will be responsible for accessing a virtual desktop onsite at customer installations and assist the integration teams with remote support. This role requires access the facility and verbally communicate with the team during outages or routine maintenance.
Responsibilities:
Travel to and access a designated facility to access a controlled computer with a virtual desktop.
Works with remote teams to communicate errors and logs to conduct troubleshooting and, or routine maintenance.
Travel to customer site and perform:
- Tier 1 equipment troubleshooting
- Server restart
- Network log and data capture
Assist with enrollment events on a customer installation. This includes enrolling approved personnel by using an Apple iPad tablet and client's software to capture various individual data.
Maintain initial and annual security compliance training including online Federal Government annual classes such as Cyber Awareness.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Secret Security Clearance is not required, but highly preferred
Linux application support
Docker experience
Desired bash scripting
System log analysis
Windows administration
Powershell
PostgreSQL experience
Familiarity with Enterprise Ashore Enclave (EAE), formally PSNET and Marine Corps Enterprise Network (MCEN)
Strong analytical and problem-solving skills
Bachelors degree in engineering, Computer Science, Information Technology, or relevant field is desired
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.