An employer in the Carlsbad, CA area is looking for an IT Support Technician II to join their team. This person will be joining a team of 5+ technicians and will be responsible for providing general IT, hardware, software, and installation support to 1k+ end users both in-person and remotely. They will respond to customer inquiries via a ticketing system, approximately 15 20 tickets per day. Support consists of but is not limited to, troubleshooting Windows 10 and Office 365 issues, imaging and configuring desktops for new hires, and installing hardware and equipment. This individual will work on-site, roughly 70% of support will be done remotely and the remaining 30% will require physical attention. The employer is looking for a self-motivated team player with strong customer service skills to join their team.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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3+ years in IT, supporting enterprise level companies at Tiers I & II level
Experience with software & hardware support Windows, MacOS and basic networking
Well versed in O365 application administration, including SharePoint
Experience with Entra (formerly known as Azure AD) & Intune
Experience with SolarWinds ticketing system or similar
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.