Customer Service Associate

The Customer Service Associate I is responsible for supporting customers and internal partners by providing timely,
accurate, and professional service across a range of pre-sales and post-sales activities. This role serves as a primary
point of contact for order entry, quotations, pricing, product availability, and order status inquiries, and works closely
with Sales, Service, Operations, and Shipping to ensure customer needs are met. Assignments are moderately
complex and require sound judgment in resolving issues, recommending routine solutions, and ensuring compliance
with established processes. The Customer Service Associate I works independently on routine tasks and receives
general directions on new or more complex assignments.

Responsibilities:
• Respond to customer and internal partner inquiries regarding order status, pricing, product availability,
delivery dates, and general (non-technical) product or service questions.
• Create, review, and manage customer quotations, ensuring accuracy of pricing, lead times, and terms, and
follow up as needed to support timely conversion to orders.
• Enter and maintain customer orders in the ERP system, including verification of customer, part, pricing,
shipping, and billing details, and confirm order receipt and key milestones with customers as appropriate.
• Coordinate with internal teams (Sales, Planning, Production, Shipping/Logistics, and Service) to resolve order
issues, production scheduling conflicts, expedites, and delivery constraints, escalating when needed to
protect customer commitments.
• Maintain accurate customer, order, and case documentation in applicable systems and ensure follow-through
on open items to closure.
• Apply established policies and work procedures to determine the best method to resolve problems and
support customer satisfaction while maintaining compliance with internal controls.
• Contribute to a positive and professional team environment and participate in continuous improvement efforts
related to customer service processes, quality, and cycle time.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• High School Diploma or GED required, bachelor’s degree preferred.
• Requires 2-3 years of Customer Service/Support experience.
• Proficient in Microsoft Office (including Excel and PowerPoint); comfortable learning new systems and tool

- Experience with ERP systems (SAP preferred)
- CRM or case management tools preferred.
- Ticketing System experience (Service Now/C4C)
- Experience with PO's/ processing quotes

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.