Job Description
The Senior Analyst, Continuous Improvement Engineering, will support enterprise transformation efforts focused on improving operational efficiency, enhancing digital maturity, and driving continuous improvement across the organization.
This individual will evaluate current business processes, identify opportunities for optimization, and implement scalable solutions that improve performance, quality, and customer outcomes. The role requires a combination of process engineering, data analysis, change management, and transformation leadership.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
5+ years of experience in process improvement, operational excellence, quality engineering, or business transformation
Lean Six Sigma certification with hands-on experience using DMAIC, SIPOC, Value Stream Mapping, Kaizen, and root cause analysis
Experience creating As-Is and To-Be process maps using tools such as Visio, Miro, Lucidchart, or similar platforms
Strong data analysis and reporting experience with Power BI, Tableau, or comparable business intelligence tools
Experience working in Agile, DevOps, or Sprint-based delivery environments
Demonstrated ability to define and improve KPIs, SLAs, operational metrics, and customer outcomes
Experience leading cross-functional initiatives involving operations, engineering, product, and data teams
Strong workshop facilitation, stakeholder management, and organizational change management skills
Ability to work independently in fast-paced environments with evolving priorities
Bachelor's degree in Computer Science, Engineering, Industrial Engineering, Business, or a related field, or equivalent experience
Nice to Have Skills & Experience
Experience integrating AI technologies, automation tools, predictive analytics, or AI-powered workflow solutions into business processes
Experience with ITIL, CMMI, ADKAR, ProSci, PMI, PRINCE2, process mining, or product-centric transformation initiatives
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.