Principal Systems Analyst/Solutions Lead (BSA–Product–PM Hybrid)

We are seeking a senior, multi‑disciplinary Systems Analyst who can operate as a Business Systems Analyst, Product Owner/Manager, and Project Lead. This individual will serve as the connective tissue between executive stakeholders, business partners, IT, development/engineering teams, and QA, translating ambiguity into clarity and strategy into executable solutions.
This role supports large‑scale modernization initiatives across regulated, transactional systems while also handling day‑to‑day operational enhancements. The ideal candidate is technically savvy, creative, and forward‑thinking, with a strong desire to continuously evolve as technology evolves—particularly in the areas of automation, system optimization, and modern delivery practices. Success requires executive presence, technical depth, disciplined documentation, and the ability to lead through influence across cross‑functional and offshore teams.

Key Responsibilities:
- Act as the primary bridge between executive leadership, business partners, IT, engineering, and QA teams, ensuring end‑to‑end alignment from strategy through delivery
- Lead requirements definition for complex, large‑scale programs while supporting ongoing operational requests
- Translate ambiguous business needs into clear, structured, and testable deliverables, including:
~User stories with acceptance criteria (2)
~Use cases
~Process flows
~Traceability matrices
~Epics
~Technical and functional documentation
- Facilitate cross‑functional workshops and stakeholder alignment sessions across business and technology teams
- Partner closely with development, QA, and offshore delivery teams to drive execution and measurable outcomes
- Serve as a thought partner on solution design, trade‑offs, and approach justification, ensuring alignment with both business goals and technical realities
- Evaluate how systems interact, including APIs, web services, and service‑oriented architecture, to inform solutioning
Identify opportunities to leverage automation and emerging technologies to improve processes, efficiency, quality, and scalability
- Establish and enforce documentation standards, traceability, and governance throughout the delivery lifecycle

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 8-12+ years of total experience as a BSA, Product Owner/Manager, or PM
- Senior or lead level experience with executive‑facing responsibilities and leading projects end to end, creating project plans
- Experience supporting transactional systems
- Proven ability to lead large, complex initiatives while managing day‑to‑day operational requests
- Deep experience converting business and functional requirements into actionable, traceable artifacts
- Experience supporting backend Agile Engineering teams
- Ability to engage and influence executives, business users, IT leadership, engineers, and QA teams & translate both functional/technical requirements
- Knowledge of APIs, web services, service‑oriented architecture
- Process improvement & solutioning experience
- Experience creating user stories, epics, traceability matrices
- Exposure to automation frameworks, workflow optimization, or emerging delivery technologies
- Strong documentation discipline and traceability mindset
- Bachelor’s degree

- Master’s degree
- Startup or high‑growth environment experience
- Consulting/Big Four experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.