Job Description
Insight Global is looking for a Marketing Operations Consultant to join the Marketing Ops team. This role is supporting Disney streaming. Half of the team sits in Singapore and the other half of team is in Melbourne, so this person will need to sit in PST time zone and be comfortable with 12pm-8pm or 1pm-9pm PST working hours.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must Haves:
- 5-7+ years in Marketing executing CRM/Lifecycle channel optimization and insights
- 3+ years of experience Ideal to have a subscription services background
- Working knowledge of / Proficiency in Braze, ideally certified in the platform
- Working knowledge of SQL and template scripting (e.g. AMPscript, Liquid)
- Experience in email, push, sms, in-app messaging channels and platforms
- Superior stakeholder partnership management experience via a consultative approach.
- An understanding and administration of message experimentation best practices
- Attention to detail, with an ability to identify issues and implement remedies
- Proficiency in building HTML emails from assets files, make message template adjustments and have the ability to articulate more complex needs to developers
- Passion for velocity, enabling the team to scale through superior project management
- Analytic orientation and curiosity, using insights to drive your next course of action
- Be a highly organized, highly methodical and strong team player
- Be able to multitask and handle simultaneous projects, have exceptional problem solving skills and display composure under stress
- Self-motivated, with a drive to exceed user expectations and enable partner marketing teams
- Working knowledge of agile methodologies and of Jira/Confluence
- Working knowledge of email and mobile channel best practices
- Ability to be on-call, when high priority business needs necessitate
- Experience in an operational role
- Experience supporting a regionally distributed stakeholder team
- Bachelor’s degree in Marketing, IT, Computer Science or related field; or equivalent practical experience
Nice to Have Skills & Experience
Fluency in another language would be a plus (e.g. Korean/Japanese)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.