Enterprise Technology is currently partnering across TWDC to align core IT service accountabilities in order to strengthen our cybersecurity practices, increase consistency and efficiency, enhance the end-user experience, and support technology career growth and development.
We are looking for someone with training and communication abilities who excels in helping end users learn new technologies.
The Customer Success Manager will partner with our Change Manager, Service Manager, project and service managers, Customer Success team members, and our internal communications team.
A successful Customer Success manager is passionate about helping others and a creative problem-solver.
Responsibilities in this role, include but are not limited to:
- Change Management: Guide employees transitioning between retired and modern tools; provide input on service management project plans to include change management planning and the voice of the customer.
- Learning Design and Development: creating training plans and sessions based on end-user needs and technology roadmaps.
- Learning Delivery: Delivering technology training via webcast or in-person.
- Consulting: Meet with internal clients to understand their business and collaborationneeds, andrecommend appropriate technologies and technology use.
- Partnership: Work with internal service managers to understand and influence technology roadmaps.
- Analyzing user feedback: Research via surveys, interviews, metrics or other sources.
- Customer Support: Troubleshooting with customers, finding creative solutions for their use cases.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
- Must be onsite California or Florida. Possibility of conversion not guaranteed. Hybrid in Burbank/Glendale or Orlando
- BS degree in computer science or related experience
- Prior work experience as a customer success manager supporting the end user customer experience
- Proven Experience using and managing technology tools -- like Office 365, especially MS Teams and MS SharePoint, Slack and Smartsheet-- is beneficial so you can learn about the users and their use cases, rather than the tools, when you join the team.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.