Job Description
The Contribution Specialist plays a critical role in the end‑to‑end processing, reconciliation, and quality assurance of employer contributions that fund participant health and pension benefits. This position sits at the front end of the contribution lifecycle, serving as a key control point where earnings and contribution data are reviewed, reconciled, corrected, and approved before flowing downstream to eligibility and benefit calculations.
This role focuses heavily on complex, non‑standard contribution scenarios and end to end analysis of scenarios —including overpayments, underpayments, file exceptions, and reconciliation issues that automation cannot resolve—requiring strong analytical skills, transactional execution, and an accounting‑oriented mindset. The Specialist partners closely with internal teams and external vendors to identify root causes, resolve discrepancies, and improve processing accuracy and timeliness.
Key Responsibilities:
- Process and reconcile employer earnings and contribution files, including complex, non‑standard scenarios where automation fails.
- Identify, research, and resolve overpayment and underpayment discrepancies; submit adjustments to fully reconcile contributions.
- Analyze large, high‑volume datasets to identify patterns, trends, and root causes of recurring contribution discrepancies.
- Perform detailed exception reviews to determine why files or payments failed business rules or system logic.
- Execute corrective actions based on analysis, ensuring issues are resolved end‑to‑end—not just identified.
- Serve as a first point of escalation for complex contribution issues and perform QA reviews of processed work.
- Partner with internal teams and external vendors to resolve reporting errors and contribution mismatches.
- Support internal and external audits, including review of reconciliations, refunds, and adjustments.
- Navigate multiple systems and tools to research, process, and resolve contribution activity accurately and timely.
- Identify opportunities to improve processes, controls, and automation within contribution workflows.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 4+ years of experience in a transactional, accounting, or finance‑oriented environment (e.g., Accounts Receivable, payroll, billing, invoicing).
- Advanced Excel skills, including pivot tables, lookups, and working with very large data sets.
- transactional system experience
- Strong analytical and reconciliation skills with experience working through complex, exception‑based scenarios and end to end analysis/resolution.
- Demonstrated ability to work independently in a high‑volume, deadline‑driven environment.
- Bachelor’s degree or equivalent combination of education and relevant experience.
Nice to Have Skills & Experience
- Entertainment experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.