Job Description
The Financial Counselor supports the Business Office by managing patient financial intake and back-end claims operations. This role is primarily administrative and data-driven, with limited patient-facing interaction, and requires strong knowledge of insurance verification, claims processing, and payer requirements.
Approximately 10% of the role involves patient interaction, while the majority focuses on data entry, auditing, claims submission, and high-volume inbound/outbound calls.
Fully On-Site in Anaheim
M-F 8am-4:30pm
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Experience with insurance verification
Strong understanding of deductibles, copays, and coinsurance
Knowledge of authorization requirements
Experience with claim submission and follow-up
Understanding of payer types including Commercial, Medicare, Medi‑Cal, HMO, and PPO
Ability to clearly explain benefits and how they impact a patient’s bill
Comfortable collecting payments upfront and discussing financial options
6+ months experience in a related healthcare financial role
High School Diploma or GED
Nice to Have Skills & Experience
Experience in a commercial claims hospital environment
Familiarity with claims portals or systems
Prior experience in a high-volume call or business office setting
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.